Retail Team Lead: Inspire Guests, Drive Store Ops

New Balance, Inc.; Orlando (FL); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Lifestyle Reimbursement

Vacation & Holidays

Parental Leave

Associate Discount

Job summary

New Balance in Orlando, FL is seeking a Retail Team Lead to join our Retail Leadership Team. The role focuses on leading by example on the sales floor, driving results, and delivering a world-class guest experience while upholding operational standards.

Responsibilities include supervising staff, assisting with scheduling, opening/closing the store, and supporting recruiting efforts. Flexible weekend/holiday availability is required; pay scales hourly based on experience and location.

Qualifications

• 2 years' retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet a thriving retail business (weekends/holidays)
• Physical ability to lift up to 50 lbs and stand for extended periods

Responsibilities

• Be a positive leadership presence on the sales floor and coach associates
• Drive results by training and developing team members to hit store KPIs
• May assist store manager with scheduling and floor moves
• Deliver a world-class guest experience using the GUEST service model
• Open/close procedures, inventory control and operational procedures
• Participate in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations including proper lifting procedures

Job description

New Balance in Orlando, FL is seeking a Retail Team Lead to join our Retail Leadership Team. The role focuses on leading by example on the sales floor, driving results, and delivering a world-class guest experience while upholding operational standards.

Responsibilities include supervising staff, assisting with scheduling, opening/closing the store, and supporting recruiting efforts. Flexible weekend/holiday availability is required; pay scales hourly based on experience and location.