Retail Team Lead: Inspire, Coach & Drive Results

New Balance, Inc.; Vineland (FL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical & dental insurance

Vision & life insurance

401K plan

Lifestyle reimbursement

Vacation time

Holiday pay

Parental leave

Mentorship programs

Associate discount

Job summary

New Balance, Inc. is seeking a Retail Team Lead in Vineland, FL to drive store performance and guest satisfaction. You will lead by example on the sales floor, coach associates, and help manage schedules while maintaining safety and operational standards.

The role requires leadership ability, a strong customer service mindset, and flexibility to work weekends and holidays. The position offers competitive hourly pay with benefits in a thriving retail environment.

Qualifications

• Must be 18 years of age or older.
• 2 years' retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates.
• Be results driven in achieving store KPIs through training and development of our associates.
• May assist store manager in creating the schedule and taking the lead in floor moves.
• Deliver a great guest experience utilizing our GUEST service model.
• Be operationally sound, opening/closing the store, inventory control, operational procedures.
• Be involved in recruiting/interviewing/hiring of top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Skills

Retail leadership

Customer service

Verbal communication

Scheduling

Training & development

Coaching

Education

High school diploma or equivalent

Job description

New Balance, Inc. is seeking a Retail Team Lead in Vineland, FL to drive store performance and guest satisfaction. You will lead by example on the sales floor, coach associates, and help manage schedules while maintaining safety and operational standards.

The role requires leadership ability, a strong customer service mindset, and flexibility to work weekends and holidays. The position offers competitive hourly pay with benefits in a thriving retail environment.