Retail Team Lead: Growth, Coaching & Guest Experience

New Balance Athletics, Inc.; Orlando (FL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

New Balance Athletics, Inc. is seeking a full-time Retail Team Lead in Orlando, FL. You will lead by example on the sales floor, coach associates, and drive store results while upholding New Balance's service standards.

You will handle scheduling, floor moves, stock control, and safety procedures, and participate in recruiting top talent to sustain a best-in-class guest experience. This role supports a thriving retail operation and weekend/holiday flexibility.

Qualifications

• 2 years' retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

Skills

Retail leadership

Customer service

Communication

Flexibility

Team supervision

Education

High school diploma

Job description

New Balance Athletics, Inc. is seeking a full-time Retail Team Lead in Orlando, FL. You will lead by example on the sales floor, coach associates, and drive store results while upholding New Balance's service standards.

You will handle scheduling, floor moves, stock control, and safety procedures, and participate in recruiting top talent to sustain a best-in-class guest experience. This role supports a thriving retail operation and weekend/holiday flexibility.