Retail Team Lead: Inspire, Coach & Drive Guest Experience

New Balance Athletics, Inc.; Jenks (OK); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Lifestyle reimbursement

Job summary

New Balance Athletics, Inc. seeks a full-time Retail Team Lead to help operate a Tulsa, OK store through opening and closing duties, coaching associates, and driving sales performance.

You will lead by example, delivering the New Balance guest experience model and managing day-to-day floor activities to achieve KPIs. The role emphasizes leadership, staff development, scheduling support, and adherence to safety procedures.

Qualifications

• Must be 18 years of age or older.
• 2 years' retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates.
• Be results driven in achieving our store key performance indicators through training and development of our associates.
• May assist store manager in creating the schedule and taking the lead in floor moves.
• Deliver a great guest experience utilizing our GUEST service model. Be operationally sound, opening/closing the store, inventory control, operational procedures.
• Be involved in recruiting/interviewing/hiring of top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Job description

New Balance Athletics, Inc. seeks a full-time Retail Team Lead to help operate a Tulsa, OK store through opening and closing duties, coaching associates, and driving sales performance.

You will lead by example, delivering the New Balance guest experience model and managing day-to-day floor activities to achieve KPIs. The role emphasizes leadership, staff development, scheduling support, and adherence to safety procedures.