Retail Team Lead — Guest Experience & Growth

Warrior Sports, Inc.; Bixby (OK); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance options

Dental & vision insurance

Life insurance

401K

Tuition reimbursement

Lifestyle reimbursement

Vacation & holidays

Parental leave

Associate discount

Learning & mentorship programs

Job summary

New Balance is seeking a full-time Retail Team Lead to join our Tulsa, OK team and help open/close the store, drive results, and deliver a world-class guest experience. You will lead by example, coaching associates and ensuring operational excellence across inventory, scheduling, and safety.

The role requires 2 years of retail supervisory experience, strong leadership and communication skills, and flexibility to work weekends/holidays.

Qualifications

• Must be 18 years of age or older.
• 2 years retail supervisory experience preferred.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.
• Ability to lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location).

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

Skills

Leadership

Customer service

Communication

Flexibility

Team supervision

Education

High school diploma or equivalent

Job description

New Balance is seeking a full-time Retail Team Lead to join our Tulsa, OK team and help open/close the store, drive results, and deliver a world-class guest experience. You will lead by example, coaching associates and ensuring operational excellence across inventory, scheduling, and safety.

The role requires 2 years of retail supervisory experience, strong leadership and communication skills, and flexibility to work weekends/holidays.