Retail Team Lead: Drive Results & Guest Experience

New Balance; Lawrence (MA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Job summary

New Balance Retail in Lawrence, MA is looking for a full-time Retail Team Lead to open/close the store, drive results, and manage daily operations while delivering a world-class guest experience. You will lead by example, coaching associates and upholding our core values.

Responsibilities include training, scheduling, recruiting top talent, ensuring safety compliance, and maintaining store standards to meet business goals.

Qualifications

• 2 years’ retail supervisory experience preferred.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

Skills

Leadership

Customer service

Verbal communication

Training & development

Scheduling

Recruiting

Safety compliance

Education

High school diploma or equivalent

Job description

New Balance Retail in Lawrence, MA is looking for a full-time Retail Team Lead to open/close the store, drive results, and manage daily operations while delivering a world-class guest experience. You will lead by example, coaching associates and upholding our core values.

Responsibilities include training, scheduling, recruiting top talent, ensuring safety compliance, and maintaining store standards to meet business goals.