Retail Team Lead - Guest Experience & KPIs

New Balance Athletics, Inc.; San Jose (CA); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

401K

Lifestyle reimbursement

Associate discount

Job summary

New Balance Athletics, Inc. is seeking a part-time Retail Team Lead for Santana Row, CA. You will open/close the store, coach associates, and drive results while delivering a world-class guest experience on the sales floor.

The role emphasizes leadership, customer service, and flexibility to work weekends/holidays as needed. You will supervise staff, ensure safety, and support store metrics under the New Balance standards.

Qualifications

• Must be 18 years of age or older.
• 2 years' retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results-driven in achieving our store key performance indicators through training and development of our associates
• Deliver a great guest experience utilizing our GUEST service model
• Opening/closing the store
• Follow safety and reporting regulations, including proper lifting procedures

Skills

Leadership

Coaching

Customer service

Verbal communication

Education

High school diploma or equivalent

Job description

New Balance Athletics, Inc. is seeking a part-time Retail Team Lead for Santana Row, CA. You will open/close the store, coach associates, and drive results while delivering a world-class guest experience on the sales floor.

The role emphasizes leadership, customer service, and flexibility to work weekends/holidays as needed. You will supervise staff, ensure safety, and support store metrics under the New Balance standards.