Retail Team Lead: Inspire Guests & Grow Talent

New Balance; Monroe (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

New Balance in Cincinnati, OH is seeking a full-time Retail Team Lead to open/close the store, drive results, and deliver a world-class guest experience. You will lead by example through New Balance’s Core Competencies and help manage store operations and staffing.

The role requires 2 years of retail supervisory experience, a high school diploma or equivalent, and strong leadership and communication skills.

Qualifications

• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays.

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

Skills

Leadership

Customer service

Verbal communication

Flexibility

Education

High school diploma or equivalent

Job description

New Balance in Cincinnati, OH is seeking a full-time Retail Team Lead to open/close the store, drive results, and deliver a world-class guest experience. You will lead by example through New Balance’s Core Competencies and help manage store operations and staffing.

The role requires 2 years of retail supervisory experience, a high school diploma or equivalent, and strong leadership and communication skills.