Retail Team Lead — Growth, Coaching & Service

Meijer; Waterford Charter Township (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Waterford Charter Township, MI seeks a store leadership professional to plan, direct, and supervise day-to-day operations across departments and to mentor staff. You will drive customer service excellence, staffing decisions, and sales growth while maintaining store standards.

The role emphasizes coaching, staff development, discipline, and maintaining a safe, efficient shopping environment. Prior retail and management experience is expected.

Qualifications

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Responsibilities

• Plan, direct and supervise team members in day-to-day operations within various departments of the store.
• Serve as mentor and coach for all team members.
• Implement strategies to improve customer service and drive store sales.
• Maintain store appearance with a focus on prime shopping hours, product presentation and company standards.
• Ensure staffing, selection and hiring to achieve staffing needs.
• Promote succession planning by providing career paths and development for team members.
• Document and apply disciplinary actions and make recommendations concerning discharge.
• Be responsible for P&L, achieving sales and maintaining shrink for the department.
• Model exceptional, fast and friendly customer service.
• Communicate the Meijer Friendly Initiative in all team meetings and conversations.
• Mentor and coach team members to exceed customer service and sales goals.
• Ensure the team is thoroughly trained in all aspects of their jobs and completed all required training.
• Spend majority of time within the store communicating with customers and team members to ensure exceptional service is delivered.
• Promote a safe work environment.
• Maintain reliable and consistent attendance.
• Performs other duties as assigned.

Skills

Leadership

Staff development

Communication

Decision making

Customer service

Education

High school diploma

Job description

Meijer in Waterford Charter Township, MI seeks a store leadership professional to plan, direct, and supervise day-to-day operations across departments and to mentor staff. You will drive customer service excellence, staffing decisions, and sales growth while maintaining store standards.

The role emphasizes coaching, staff development, discipline, and maintaining a safe, efficient shopping environment. Prior retail and management experience is expected.