Retail Team Lead: Grow, Coach & Deliver Excellent Service

Englefield, Inc.; Newark (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-Paid Life Insurance

401(k) with company match

Paid time off

Weekly pay

Job summary

Englefield, Inc. is seeking an Assistant Store Manager to support daily operations, coach staff, and deliver exceptional customer service in a fast-paced retail environment.

You will assist the Store Manager, oversee staffing, scheduling, and inventory, and lead by example to maintain a clean, safe, and welcoming store. The role requires a high school diploma or equivalent, at least 1 year of leadership experience in retail or food service, and familiarity with POS systems and basic software.

Qualifications

• Education – High school diploma or equivalent
• Experience – 1+ year of leadership experience in retail or food service
• Leadership – A team-first mindset with strong communication skills
• Operations – Comfortable with scheduling, inventory, and basic store systems
• Tech comfort – Familiar with POS systems and basic software (Word, Excel, Email)
• ServeSafe certification – Required or willingness to obtain
• Customer focus – Committed to creating a welcoming experience for every guest

Responsibilities

• Support store operations including staffing, inventory, and shift leadership
• Coach and train team members to deliver friendly, efficient service
• Ensure the store stays clean, safe, and customer-ready
• Step in to lead when the Store Manager is away; help drive performance goals and maintain compliance standards
• Build relationships with customers, vendors, and your team
• Other duties include walking, standing, squatting, lifting, carrying, and reaching; work in varied temperatures indoors and outdoors

Skills

Leadership

Staffing

Inventory

Shift leadership

Customer service

POS systems

MS Word / Excel / Email

Communication

Training/coaching

Education

High school diploma or equivalent

Tools

POS systems

Word

Excel

Email

Job description

Englefield, Inc. is seeking an Assistant Store Manager to support daily operations, coach staff, and deliver exceptional customer service in a fast-paced retail environment.

You will assist the Store Manager, oversee staffing, scheduling, and inventory, and lead by example to maintain a clean, safe, and welcoming store. The role requires a high school diploma or equivalent, at least 1 year of leadership experience in retail or food service, and familiarity with POS systems and basic software.