Retail Team Lead: Store Ops & People Coach

Goodwill Central Texas; Pflugerville (TX); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Goodwill Central Texas in Pflugerville, TX is seeking a Retail Team Lead to assist management in the operation of the Goodwill retail store. You will support customer service, recordkeeping, cash handling, facility operations, merchandising, and inventory control as part of a dedicated team on the floor or back room.

The role emphasizes coaching and training associates, upholding GCT policies, resolving customer concerns, and ensuring smooth opening and closing procedures.

Formación

• At least 1 year of supervisory, leading a team, or equivalent experience.
• Work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and GCT associates.
• Keyholder responsibilities for open/closing securing the store as scheduled.

Responsabilidades

• Assist the store management team with the overall operation of the retail store when scheduled or assigned.
• Ensure compliance with all GCT policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Coach and train associates on their assigned team (sales floor or production) as a subject matter expert.

Conocimientos

Team leadership

Flexible schedule

English communication

Key holder responsibilities

Descripción del empleo

Goodwill Central Texas in Pflugerville, TX is seeking a Retail Team Lead to assist management in the operation of the Goodwill retail store. You will support customer service, recordkeeping, cash handling, facility operations, merchandising, and inventory control as part of a dedicated team on the floor or back room.

The role emphasizes coaching and training associates, upholding GCT policies, resolving customer concerns, and ensuring smooth opening and closing procedures.