Retail Team Leader — Drive Sales & Community Impact

Goodwill Southeast Georgia; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

PTO & holidays

Celebrations

Training programs

Job summary

Goodwill Southeast Georgia seeks a Retail Team Leader to maximize store sales by guiding associates and assisting in daily operations. This role supports our mission, values diversity, and offers ongoing training.

You will greet customers, handle merchandise questions, maintain store standards, prepare reports, and assist leadership with day-to-day tasks. Flexibility for nights, weekends, and travel is required.

Qualifications

• High school diploma or GED or relevant experience.
• Proficiency in sales associate duties for at least 60 working days.
• Knowledge of and adherence to company policies and procedures.
• Ability to relate to individuals from diverse socioeconomic backgrounds.
• Valid driver’s license, insurance, and reliable transportation.
• Compliance with security clearances and drug screening requirements.
• Effective written and verbal communication skills.
• Professional demeanor and appearance.
• Willingness to travel as requested.
• Flexibility to work nights and weekends.
• Ability to lift and carry up to 20 pounds routinely.
• Ability to stand for extended periods.
• Ability to work an eight-hour shift.

Responsibilities

• Answer merchandise questions and complete sales accurately.
• Address customer issues or refer them to management as needed.
• Greet donors and provide assistance and receipts.
• Stock and maintain a clean and orderly store according to procedures.
• Prepare reports as directed by management.
• Open and close the store in the absence of management.
• Monitor for theft and counterfeit bills, alerting management as necessary.
• Ensure the store maintains the production model established by leadership.
• Follow policies for charges, returns, exchanges, and voids accurately.
• Act in place of management as directed.
• Process and price items following established procedures.
• Supervise and train staff in customer service practices to achieve sales goals.
• Assist with the Change Roundup Program.
• Carry out managerial tasks in the absence of management, including customer complaints and task assignments.
• Complete related assignments to accomplish retail and organizational goals.

Skills

Sales experience

Customer service

Communication skills

Team leadership

Diversity awareness

Professional demeanor

Willingness to travel

Uphold store policies

Education

High school diploma or GED

Job description

Goodwill Southeast Georgia seeks a Retail Team Leader to maximize store sales by guiding associates and assisting in daily operations. This role supports our mission, values diversity, and offers ongoing training.

You will greet customers, handle merchandise questions, maintain store standards, prepare reports, and assist leadership with day-to-day tasks. Flexibility for nights, weekends, and travel is required.