Retail Team Lead — Elevate Donor & Customer Experience

The Salvation Army USA Western Territory; Anaheim (CA); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Career growth

Paid time off

Employee store discounts

Great Work Perks discounts

AFLAC Insurance

EAP

Employee referral bonuses

Job summary

The Salvation Army USA Western Territory is seeking a dedicated individual to join the Retail Team supporting the Adult Rehabilitation Program. You will work in a store environment focused on donor interactions, POS operations, inventory, and merchandising.

You will partner with the Store Manager to supervise staff in absence, analyze performance, ensure security and regulatory compliance, and deliver exceptional service to customers and donors.

Qualifications

• High school graduate or equivalent.
• Minimum of one year of retail experience; supervisory experience preferred.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Responsibilities

• Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
• Monitors and analyzes key performance indicators to drive store sales and profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of the Store Manager and Assistant Manager, schedules store employees to ensure coverage; coordinates daily morning and shift-change team meetings; provides coaching, training, and development to Store Employees; processes paperwork per Review Standards, focusing on Time and Attendance compliance.
• Ensures high levels of customer and donor satisfaction through excellent service while maintaining positive community relations; develops strategies to improve service and the donor experience.
• BRP (Back Room Processing) – supports the Store Manager to ensure Back Room Processors/Warehouse Associates work effectively to meet daily processing goals.
• Supervises, supports, and reports on program Beneficiaries if Work Therapy assignments are in place at the store.
• In the absence of the Store Manager and Assistant Manager, protects and secures store currency, inventory, and property, including safe funds, deposits, products for sale, equipment, and building security.
• Ensures the building is secured during non-operating hours with alarm system arming and alert protocol.
• Maintains safety measures aligned with ARC policy and governmental regulations and reports safety issues and incidents; assists in conducting and recording mandatory Weekly Store Meetings.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Skills

Retail experience

Supervisory experience

Customer service

Effective communication

Education

High school diploma or equivalent

Job description

The Salvation Army USA Western Territory is seeking a dedicated individual to join the Retail Team supporting the Adult Rehabilitation Program. You will work in a store environment focused on donor interactions, POS operations, inventory, and merchandising.

You will partner with the Store Manager to supervise staff in absence, analyze performance, ensure security and regulatory compliance, and deliver exceptional service to customers and donors.