Retail Team Lead – Donor & Customer Experience

The Salvation Army USA Western Territory; Orange (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Career growth

Paid time off

Employee discounts

Great Work Perks

AFLAC Insurance

EAP program

Referral bonuses

Job summary

The Salvation Army USA Western Territory ARC Retail Team in Orange, CA is hiring a part-time Retail Associate to support the Adult Rehabilitation Program and enhance donor experience.

You will assist the Store Manager with POS, inventory, and donations, provide coaching to staff, ensure strong customer service, and uphold ARC standards while contributing to community relations and program success.

Qualifications

• High school diploma or equivalent.
• Minimum one year of retail experience; supervisory experience preferred.
• Must pass background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, staff, customers, and donors.

Responsibilities

• Works with Store Manager on daily store operations, including opening/closing, POS, inventory rotation, and donations.
• Assists in day-to-day operations and cash handling when needed, and communicates concerns to leadership.
• Monitors KPIs to support store sales and profitability per budgets and goals.
• Schedules staff to ensure coverage; conducts team meetings and coaching.
• Maintains high customer and donor satisfaction and strengthens community relations.
• Supports Back Room Processing and reports on program Beneficiaries if applicable.
• Ensures security of currency, inventory, and property; maintains building safety.
• Ensures safety measures and compliance with ARC policies; conducts weekly meetings.
• May transfer or relocate to other stores as needed.
• Completes tasks assigned by District Sales Manager and Command Retail Directors.

Skills

Retail experience

Supervisory experience

Customer service

Donor relations

Cash handling

Education

High school diploma

Tools

POS system

Job description

The Salvation Army USA Western Territory ARC Retail Team in Orange, CA is hiring a part-time Retail Associate to support the Adult Rehabilitation Program and enhance donor experience.

You will assist the Store Manager with POS, inventory, and donations, provide coaching to staff, ensure strong customer service, and uphold ARC standards while contributing to community relations and program success.