Retail Team Lead — Elevate Customer Service & Store Ops

Goodwill Central Texas; Dripping Springs (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Goodwill Central Texas in Dripping Springs, TX seeks a Retail Team Lead to support store operations and mentor the sales floor and back‑room teams. You will assist management with daily operations, train staff, and ensure smooth opening and closing procedures.

This role focuses on accurate cash handling, customer service, recordkeeping, and adherence to Goodwill policies. You will coordinate with the Retail General Manager and help maintain inventory control while delivering friendly, efficient

Qualifications

• At least 1 year of supervisory, leading a team, or equivalent experience.
• Work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and GCT associates.
• Keyholder responsibilities for open/closing securing the store as scheduled.

Responsibilities

• Assist the store management team with the overall operation of the retail store when scheduled or assigned.
• Ensure compliance with all GCT policies, including reporting theft or misuse of company property or other illegal activities.
• Resolve customer complaints in a fair and impartial manner, referring all unsettled disputes to the store manager.
• Coach and train associates on their assigned team (sales floor or production) as a subject matter expert.

Job description

Goodwill Central Texas in Dripping Springs, TX seeks a Retail Team Lead to support store operations and mentor the sales floor and back‑room teams. You will assist management with daily operations, train staff, and ensure smooth opening and closing procedures.

This role focuses on accurate cash handling, customer service, recordkeeping, and adherence to Goodwill policies. You will coordinate with the Retail General Manager and help maintain inventory control while delivering friendly, efficient