Retail Team Lead: Elevate Customer Experience & Sales

United Wireless; Akron (OH); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision

STD, LTD & Life Insurance

Paid Time Off (PTO)

Employee Phone Discount on Service

Additional T-Mobile Perks

Job summary

United Wireless in Akron, OH seeks a dedicated store leader to collaborate with the Store Manager, develop the store team, and drive customer loyalty. You will assist Sales Representatives in achieving targets and foster a customer-first culture that delivers confident, solutions-focused experiences.

The role is full-time, pays hourly with uncapped commission potential, and emphasizes product knowledge, teamwork, and adherence to company procedures.

Qualifications

• 1–2 years of customer service and/or sales experience, preferably in retail.
• Must be at least 18 years old and authorized to work in the United States.
• Reliable transportation required.
• Flexible schedule for full-time employment.

Responsibilities

• Coach and develop Sales Representatives to improve customer interactions and sales performance.
• Manage customer wait times for a smooth in-store experience.
• Stay up to date on products, services, and leadership best practices.
• Provide guidance on sales and customer service strategies.
• Oversee store maintenance and ensure a clean, organized retail environment.
• Oversee visual merchandising and ensure displays meet standards.
• Ensure compliance with retail procedures and operational guidelines.
• Drive financial performance by monitoring KPIs and expenses.
• Uphold United Wireless policies and procedures.
• Contribute to achieving store sales, operations, and customer satisfaction goals.

Skills

Customer service

Sales

Leadership

Coaching

Education

High school diploma / GED

Job description

United Wireless in Akron, OH seeks a dedicated store leader to collaborate with the Store Manager, develop the store team, and drive customer loyalty. You will assist Sales Representatives in achieving targets and foster a customer-first culture that delivers confident, solutions-focused experiences.

The role is full-time, pays hourly with uncapped commission potential, and emphasizes product knowledge, teamwork, and adherence to company procedures.