Retail Team Lead: Elevate Customer Experience & Ops

Bass Pro Shops; Altoona (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Team Leader to supervise department operations, guide associates, and ensure superior customer service. You will manage merchandising, inventory, pricing, and staff performance while supporting the GSM/DM to hit sales and service goals.

The role emphasizes coaching staff, maintaining product knowledge, and coordinating events and promotions to enhance the shopping experience.

Qualifications

• High school diploma or equivalent required.
• 2–4 years in retail sales preferred.
• Supervisory experience is a plus.

Responsibilities

• Directs department daily operations and staff.
• Maintains merchandise presentation and plan-o-grams.
• Staff scheduling, training, and performance coaching.
• Deliveres excellent customer service and resolves issues.

Skills

Customer service

Leadership

Merchandising

Inventory control

POS systems

Interpersonal skills

Education

High School Diploma or equivalent

Tools

POS software

Inventory software

Excel

Job description

Bass Pro Shops is seeking a Team Leader to supervise department operations, guide associates, and ensure superior customer service. You will manage merchandising, inventory, pricing, and staff performance while supporting the GSM/DM to hit sales and service goals.

The role emphasizes coaching staff, maintaining product knowledge, and coordinating events and promotions to enhance the shopping experience.