Retail Team Lead — Elevate Customer Experience

Bath & Body Works; Virginia Beach (VA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay on-demand wages

Medical, dental, vision coverage

401k with company match

Tuition reimbursement

Job summary

Bath & Body Works in Virginia Beach is seeking a Retail Supervisor to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences. You will lead the front-line store team, drive sales, and help grow the business through coaching and daily leadership.

The role emphasizes talent development, operational excellence, and maintaining a safe, engaging store environment.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as Manager on Duty when scheduled to address customer experience, vendor relationships, or maintenance issues.
• Partner with Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including bank deposits, receipt of shipment, and interpreting company directives.
• Set the direction and goals for the day/shift for associates.
• Provide performance feedback and recommendations to managers.
• Lead in-store customer experiences through selling behaviors and product knowledge.
• Create genuine connections with customers via uncovering needs and personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Maintain safety standards and store appearance.

Skills

Sales leadership

Customer service

Staff development

Communication

Coaching

Education

High school diploma or GED

Job description

Bath & Body Works in Virginia Beach is seeking a Retail Supervisor to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences. You will lead the front-line store team, drive sales, and help grow the business through coaching and daily leadership.

The role emphasizes talent development, operational excellence, and maintaining a safe, engaging store environment.