Retail Team Leader - Customer Experience

Bath & Body Works; Lawrenceville (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay available

Healthcare benefits

Job summary

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver consistent customer experiences, and impact growth across the brand. Store leaders are frontline in the field, focused on retail excellence and connection with customers.

The role emphasizes coaching, safety, and driving sales through strong product knowledge and personal connections, with varied shifts including evenings, weekends, and holidays.

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty to address customer experience, vendor relationship, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Skills

Sales leadership

Customer focus

Coaching

Communication

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Supervisor to partner with the Store Manager to develop outstanding associates, deliver consistent customer experiences, and impact growth across the brand. Store leaders are frontline in the field, focused on retail excellence and connection with customers.

The role emphasizes coaching, safety, and driving sales through strong product knowledge and personal connections, with varied shifts including evenings, weekends, and holidays.