Retail Team Lead: Elevate Customer Experience

Vans; Torrance (CA); On-site; USD 29,000 - 44,000; Full time

Job summary

Vans is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and help maximize store profitability while ensuring brand-aligned merchandising and store standards.

In partnership with the Store Manager and Assistant Store Manager, you will foster an inclusive culture, deliver exceptional service, and supervise daily operations.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Coaching

Retail leadership

Customer engagement

Communication

Merchandising basics

Education

High School Diploma or equivalent

Job description

Vans is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and help maximize store profitability while ensuring brand-aligned merchandising and store standards.

In partnership with the Store Manager and Assistant Store Manager, you will foster an inclusive culture, deliver exceptional service, and supervise daily operations.