Part-Time Retail Team Lead – Elevate Customer Experience

Vans; Beachwood (OH); On-site; USD 23,000 - 33,000; Part time

Job summary

Vans is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you’ll maximize store profitability while fostering an inclusive team culture. This role suits someone who thrives in fast-paced retail, mentoring others, and delivering exceptional service.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high‑performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.

Skills

Store leadership

Coaching & mentoring

Sales & profit goals

Communication

Flexible

Education

High School Diploma

Tools

POS systems

Job description

Vans is seeking a Supervisor to support the store’s leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across customer engagement, merchandising, and store standards.

In partnership with the Store Manager, you’ll maximize store profitability while fostering an inclusive team culture. This role suits someone who thrives in fast-paced retail, mentoring others, and delivering exceptional service.