Retail Team Lead: Elevate Customer Experience

Nike; Charleston (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Discounts (Nike/Converse/Jord

401(k) Plan

Paid Time Off

Health benefits

Tuition Reimbursement

Job summary

Nike Factory Charleston in Charleston, South Carolina, is seeking a Retail Supervisor (Specialist) to guide customers and lead a fast-paced team.

You will be the face of Nike, delivering exceptional service, managing store operations, cash handling, and merchandise presentation.

Candidates should be at least 18, have 1 year of retail experience, and be available to work nights and weekends. Full-time schedule is 34-40 hours per week.

Qualifications

• Must be at least 18 years old.
• 1 year of retail or consumer service experience.
• Flexibility to work nights, weekends and holidays based on store needs.
• Use customer service authentically to ensure customers feel seen and understood in our stores.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include bending, squatting, reaching, climbing a ladder and standing for extended periods.

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products to best support customer needs.
• Bringing your positive attitude and passion to your teammates and customers every day.
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life.
• Make customers feel welcome, care about their wants and needs, and exceed expectations at every step.
• Operate a cash register, shipping and receiving duties, stock products and build visual displays.
• Show up for teammates by attending store events.

Skills

Retail experience

Customer service

Team leadership

Job description

Nike Factory Charleston in Charleston, South Carolina, is seeking a Retail Supervisor (Specialist) to guide customers and lead a fast-paced team.

You will be the face of Nike, delivering exceptional service, managing store operations, cash handling, and merchandise presentation.

Candidates should be at least 18, have 1 year of retail experience, and be available to work nights and weekends. Full-time schedule is 34-40 hours per week.