Retail Team Lead: Drive Sales & Service Excellence

Goodwill Southern Los Angeles County; California, United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Goodwill Southern Los Angeles County is seeking an Assistant Store Manager to support daily store operations, drive sales, and lead a team of staff and volunteers. The role emphasizes excellent customer service, training, and compliance with store policies while partnering with the Store Manager on achieving goals.

The position requires at least a high school diploma and 1–2 years in retail or thrift environments, with flexibility for evenings and weekends.

Qualifications

• Minimum of a High School diploma or equivalent.
• 1–2 years’ experience in retail, thrift, or consignment.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Assist Store Manager in daily operations and sales leadership.
• Ensure high levels of customer service and staff training.
• Supervise scheduling, performance feedback, and disciplinary actions as needed.
• Oversee cash handling, deposits, and POS operations.
• Lead merchandising and inventory activities; ensure store goals are met.

Skills

Leadership

Customer service

Merchandising

Staff training

Sales leadership

Communication

Time management

Education

High School diploma or equivalent

Tools

MS Office

POS systems

Job description

Goodwill Southern Los Angeles County is seeking an Assistant Store Manager to support daily store operations, drive sales, and lead a team of staff and volunteers. The role emphasizes excellent customer service, training, and compliance with store policies while partnering with the Store Manager on achieving goals.

The position requires at least a high school diploma and 1–2 years in retail or thrift environments, with flexibility for evenings and weekends.