Retail Service & Operations Lead — Transform Lives

Goodwill Southern California; Hemet (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Discount at Goodwill SoCal retail emh

Goodwill Perks: Discounts on dining, 0

Employee Assistance Program: Mental, 0

Job summary

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead a store, boutique, or donation center. Under the Site Manager, you’ll drive sales, customer experience, and team performance in alignment with our mission and values.

You will oversee opening/closing, lead Ambassadors, ensure safety/compliance, and maintain visual standards. 2–4 years of supervisory retail experience and strong communication skills are required.

Qualifications

• 2–4 years of supervisory experience in retail or a customer-focused operations role.
• Proven ability to manage performance, drive results, and coach diverse teams.
• High school diploma or GED required; college coursework preferred.
• Strong communication, problem-solving, and organizational skills.
• Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.

Responsibilities

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values.
• Maintain compliance with safety, loss prevention, and operational standards.
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines.
• Support donation processing, backroom organization, and production goals.
• Assist with GATR/GADD, CRM programs, and other engagement initiatives.
• Ensure the store environment is clean, safe, and aligned with brand standards.
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support.

Skills

People management

Communication

Problem solving

Organizational skills

Education

High school diploma or GED

College coursework preferred

Tools

POS systems

Microsoft Outlook

Excel

HRIS/timekeeping systems

Job description

Goodwill Southern California is seeking a Retail Service & Operations Manager to lead a store, boutique, or donation center. Under the Site Manager, you’ll drive sales, customer experience, and team performance in alignment with our mission and values.

You will oversee opening/closing, lead Ambassadors, ensure safety/compliance, and maintain visual standards. 2–4 years of supervisory retail experience and strong communication skills are required.