Retail Team Lead: Drive Results & Guest Experience

New Balance; Williamsburg (VA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

New Balance in Williamsburg, VA is seeking a full-time Retail Team Lead to open/close the store, drive results and deliver a world-class guest experience. You will lead by example through our core competencies and coach associates on the sales floor.

Ideal candidates bring 2 years of retail supervisory experience, a high school diploma, strong leadership and communication skills, and the flexibility to work weekends and holidays. The role includes lifting and standing for long periods.

Qualifications

• 2 years’ retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results driven in achieving our store key performance indicators through training and development of our associates
• May assist store manager in creating the schedule and taking the lead in floor moves
• Deliver a great guest experience utilizing our GUEST service model
• Be operationally sound, opening/closing the store, inventory control, operational procedures
• Be involved in recruiting/interviewing/hiring of top talent
• Follow safety and reporting regulations, including proper lifting procedures

Skills

Leadership

Customer service

Verbal communication

Retail supervision

Flexibility

Education

High school diploma

Job description

New Balance in Williamsburg, VA is seeking a full-time Retail Team Lead to open/close the store, drive results and deliver a world-class guest experience. You will lead by example through our core competencies and coach associates on the sales floor.

Ideal candidates bring 2 years of retail supervisory experience, a high school diploma, strong leadership and communication skills, and the flexibility to work weekends and holidays. The role includes lifting and standing for long periods.