Retail Team Lead: Drive Customer Excellence & Operations

GOODWILL INDUSTRIES OF THE VALLEY WORKS INC; Galax (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

GOODWILL INDUSTRIES OF THE VALLEY WORKS INC is seeking a Team Lead to supervise staff in retail, production, and donation areas at the Galax location. Responsibilities include customer service, cash register operations, donation processing, pricing, and daily reporting to management.

The role requires leadership, strong communication, and the ability to work independently within a team. Must pass background checks and adhere to safety and cash-handling procedures.

Qualifications

• Ability to read, write, and communicate verbally.
• Ability to perform basic math skills.
• Ability to work independently and in a team.

Responsibilities

• Greet and assist customers and donors with courteous service.
• Lead, train, and coach staff in daily tasks to support efficiency.
• Oversee pricing, sorting, and rotation of donated goods.
• Process donations and move items to floor or storage areas.
• Maintain cash handling accuracy and daily reports.
• Monitor safety, security, and compliance with policies.
• Assist with promotional displays and store operations.

Skills

Customer service

Leadership

Cash handling

Teamwork

Education

High school diploma or GED

Job description

GOODWILL INDUSTRIES OF THE VALLEY WORKS INC is seeking a Team Lead to supervise staff in retail, production, and donation areas at the Galax location. Responsibilities include customer service, cash register operations, donation processing, pricing, and daily reporting to management.

The role requires leadership, strong communication, and the ability to work independently within a team. Must pass background checks and adhere to safety and cash-handling procedures.