Retail Operations Lead: Store & Production

Goodwill of Central and Coastal Virginia in; Petersburg (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Retail Lead Associate (Finance) to help oversee store operations, donation site, and in-store production facilities. In the absence of store leadership, you will direct staff to meet goals and maintain excellent customer service.

You will monitor performance, assist with onboarding and training, and ensure accuracy in reports and daily tasks. Evening/weekend availability is required to support store needs.

Qualifications

• Competencies include living the company values and driving results.
• Strong customer focus and communication skills are essential.
• Ability to lead teams and apply job skills knowledge in a retail setting.
• Experience in a supervisory role is preferred but not required.

Responsibilities

• Run store operations in the absence of store/assistant manager.
• Monitor associates toward goals, track production and Round Up metrics.
• Participate in production to meet store goals as demanded by business needs.
• Maintain high standards of cleanliness and visual merchandising; model customer service.
• Support management with onboarding, meetings, check-ins, and performance reviews.
• Provide timely communication to supervisors on operational issues and personnel.

Skills

Lives the Values

Drives for Results

Customer Focus

Communication

Job Skills Knowledge

Builds/Leads Teams

Education

High School Diploma or GED preferred

1 Year leadership experience preferred

Job description

Goodwill of Central and Coastal Virginia is seeking a Retail Lead Associate (Finance) to help oversee store operations, donation site, and in-store production facilities. In the absence of store leadership, you will direct staff to meet goals and maintain excellent customer service.

You will monitor performance, assist with onboarding and training, and ensure accuracy in reports and daily tasks. Evening/weekend availability is required to support store needs.