Retail Lead: Store Ops & Team Leader

Goodwill of Central and Coastal Virginia; Bon Air (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill of Central and Coastal Virginia seeks a Store Leader to help run a busy retail location, donation site, and in-store production facility. In the absence of the store manager, you will direct the work of associates and maintain high standards of cleanliness and customer service.

You will support management with onboarding, monthly meetings, and performance reviews; monitor performance and use reports to identify trends. Some evenings/weekends may be required.

Qualifications

• High School Diploma or GED preferred; combination with work experience also considered.
• 1 year leadership experience preferred.
• Must pass a criminal background check.

Responsibilities

• Run store operations in the absence of Store Manager and Assistant Manager.
• Monitor associates' progress toward goals and production targets.
• Participate in production to meet store goals as needed.
• Maintain high standards of cleanliness and visual merchandising.
• Provide exceptional customer service and model behavior for staff.
• Assist management with onboarding, meetings, and performance reviews.
• Solicit feedback from customers and associates and act on it.
• Utilize daily sales and reports to track store activity and trends.
• Submit closing and safety reports in a timely manner when needed.
• Communicate issues promptly with supervision and management.

Skills

Leadership

Customer Service

Communication

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia seeks a Store Leader to help run a busy retail location, donation site, and in-store production facility. In the absence of the store manager, you will direct the work of associates and maintain high standards of cleanliness and customer service.

You will support management with onboarding, monthly meetings, and performance reviews; monitor performance and use reports to identify trends. Some evenings/weekends may be required.