Retail Sales Supervisor: Lead Team, Elevate Service

Goodwill Industries of the Valleys; Fairlawn (VA); On-site; USD 38,000 - 54,000; Full time

Job summary

Goodwill Industries of the Valleys seeks a Sales Supervisor to support daily operations, drive profitability, and ensure world-class customer service at our store(s) in Virginia. You will coach staff, supervise cash handling, and uphold Goodwill policies to achieve sales targets.

Under Store Manager guidance, you will monitor performance metrics, assist with onboarding, and promote a welcoming environment for customers and donors while adhering to safety and quality standards.

Qualifications

• Basic computer skills with Microsoft Office applications.
• Strong written and verbal communication skills.
• Ability to manage cash handling and customer interactions.

Responsibilities

• Greet and assist customers and donors, ensuring prompt service.
• Lead, train, and coach team members in daily retail operations.
• Oversee pricing, sorting, and rotation of merchandise to maintain standards.
• Monitor donations processing and timely movement to floor or storage.
• Maintain a clean and organized environment across sales floor, production area, and donation intake.

Skills

Customer service

Team leadership

Communication

Problem-solving

Tools

Microsoft Office

Job description

Goodwill Industries of the Valleys seeks a Sales Supervisor to support daily operations, drive profitability, and ensure world-class customer service at our store(s) in Virginia. You will coach staff, supervise cash handling, and uphold Goodwill policies to achieve sales targets.

Under Store Manager guidance, you will monitor performance metrics, assist with onboarding, and promote a welcoming environment for customers and donors while adhering to safety and quality standards.