Retail Team Lead: Customer & Ops Champion

Goodwill Industries of the Valleys; Galax (VA); On-site; USD 34,000 - 50,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking a Team Lead to direct and support staff across retail, production, and donation functions. You will assist with customer service, cash register operations, and inventory management while ensuring adherence to company procedures.

You will also coordinate donation intake, pricing, and merchandising, maintain cleanliness, and help drive daily department metrics. The role emphasizes safety, training, and exceptional donor experience.

Qualifications

• Ability to read, write, and communicate verbally.
• Basic math skills for daily operations and cash handling.
• Ability to work independently and as part of a team.
• Ability to interact professionally with customers and donors.

Responsibilities

• Direct, train, and assist staff across retail, production, and donation functions.
• Oversee cash handling, pricing, stocking, and donations processing.
• Maintain cleanliness and safety across departments and ensure customer service quality.
• Schedule breaks and monitor daily metrics to meet department goals.
• Prepare daily reports on cash transactions, donations, and production output.
• Ensure policy compliance and escalate violations to management.
• Train staff on safety procedures and security measures.

Skills

Reading & Writing

Verbal Communication

Math skills

Independent work

Teamwork

Professional appearance

Education

High school diploma or GED

Job description

Goodwill Industries of the Valleys is seeking a Team Lead to direct and support staff across retail, production, and donation functions. You will assist with customer service, cash register operations, and inventory management while ensuring adherence to company procedures.

You will also coordinate donation intake, pricing, and merchandising, maintain cleanliness, and help drive daily department metrics. The role emphasizes safety, training, and exceptional donor experience.