Retail Lead: Store Ops & Team Leadership

City of Lincoln; Bon Air (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a capable supervisor to lead a retail location, donation site, and in-store production facility. In the absence of store leadership, you will direct tasks of associates to meet goals, document personnel issues, and model professional behavior.

The role emphasizes strong customer service, communication, and operational oversight, including daily use of performance reports and safety compliance. Evening/weekend availability may be required.

Qualifications

• High School Diploma or GED preferred; combination of education and work experience considered.
• 1 year experience in a leadership role preferred.
• No professional certifications required.
• Not required to drive as part of job duties.
• Must pass criminal background check.

Responsibilities

• Runs store operations in absence of store and assistant manager, including front end and production areas.
• Monitors progress of associates toward goals using production and Round Up metrics.
• Participates in production to meet store goals based on business demands.
• Maintains high standards of cleanliness and visual merchandising and serves as customer service exemplar.
• Communicates effectively with store management, onboarding, meetings and appraisals.
• Acts on feedback from customers and associates to improve store performance.

Skills

Leadership

Customer Service

Communication

Team Building

Operations

Education

High School Diploma or GED

Leadership experience

Job description

Goodwill of Central and Coastal Virginia is seeking a capable supervisor to lead a retail location, donation site, and in-store production facility. In the absence of store leadership, you will direct tasks of associates to meet goals, document personnel issues, and model professional behavior.

The role emphasizes strong customer service, communication, and operational oversight, including daily use of performance reports and safety compliance. Evening/weekend availability may be required.