Retail Lead: Store Ops & Team Leader

Goodwill of Central and Coastal Virginia; Petersburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a supervisory leader to help run a retail store, donation site and production area. In the absence of store leadership, you will direct associates to meet goals and uphold service standards.

You will monitor performance, participate in production, ensure cleanliness and presentation, and communicate with management. This role requires strong customer focus and teamwork in a fast-paced environment.

Qualifications

• High School Diploma or GED preferred; combination with work experience considered.
• 1 year experience in a leadership role preferred.
• No professional certifications required for this position.
• The associate is not required to drive as part of their job duties; background check required.

Responsibilities

• Run store operations in the absence of store/assistant managers (front end and production areas).
• Monitor associates' progress toward goals, including production and Round Up activities.
• Participate in production to meet store goals as needed by business demands.
• Maintain high standards of cleanliness and visual merchandising; model customer service.
• Promote Goodwill's standards of exceptional customer service internally and externally.
• Assist management with onboarding, monthly meetings, check-ins and appraisals.
• Solicit feedback from customers and associates and act on it.
• Use daily sales, production and variance reports to track activity and trends.
• Submit closing, accident, risk training, and Kronos reports when managers are absent.
• Communicate promptly with supervisor and management about operations or personnel issues.
• Identify opportunities to improve efficiencies, processes, and people development.
• Fully participate in meetings and learning opportunities.

Skills

Leadership

Customer Service

Communication

Store Operations

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia is seeking a supervisory leader to help run a retail store, donation site and production area. In the absence of store leadership, you will direct associates to meet goals and uphold service standards.

You will monitor performance, participate in production, ensure cleanliness and presentation, and communicate with management. This role requires strong customer focus and teamwork in a fast-paced environment.