Retail Team Lead - Donor Goods, Stock & Coaching

Goodwill Industries of Kentucky; Frankfort (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Industries of Kentucky in Frankfort, KY seeks a Retail Team Leader to oversee donations processing, stocking and sales while modeling exemplary customer service. You will guide Production Clerks and ensure pricing accuracy, cleanliness, and efficient operations in-store.

The role requires versatility, reliability, and the ability to work evenings/weekends, with strong math and communication skills to support a positive donor and customer experience.

Qualifications

• High school diploma or GED preferred.
• Must have basic math skills and ability to make change.
• Must have reliable transportation to and from work.
• Ability to work with a diverse group of people with versatility and discretion.

Responsibilities

• Greet donors and customers and offer assistance.
• Provide receipts and informational materials as required.
• Keep store areas clean, including exterior grounds around the store.
• Operate the cash register and handle transactions.
• Sort donated materials and stock items on shelves.
• Maintain categories and quality of goods and rotate stock as needed.
• Assist in directing and modeling duties for other Production Clerks.
• Perform other duties as assigned.

Skills

Customer service

Leadership

Team supervision

Communication

Education

High school diploma or GED

Tools

Cash register

Job description

Goodwill Industries of Kentucky in Frankfort, KY seeks a Retail Team Leader to oversee donations processing, stocking and sales while modeling exemplary customer service. You will guide Production Clerks and ensure pricing accuracy, cleanliness, and efficient operations in-store.

The role requires versatility, reliability, and the ability to work evenings/weekends, with strong math and communication skills to support a positive donor and customer experience.