Retail Team Lead - Donor & Customer Experience

Goodwill Industries of Kentucky; Lexington (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

Meadowthorpe Retail Store in Lexington, KY is seeking a full-time Retail Team Leader to oversee the processing, stocking, and sale of used goods while modeling Goodwill’s core values. You will lead a team of Production Clerks, ensure exceptional customer service, operate the cash register, and maintain store standards on a rotating schedule including evenings, weekends, and holidays.

Strong math skills and reliable transportation are required; a high school diploma or GED is preferred, with

Qualifications

• Must have strong customer service skills and ability to handle cash transactions accurately.
• Experience coaching or guiding a small team is a plus.
• Ability to work with diverse people and maintain reliable transportation.

Responsibilities

• Oversee processing, collection, stocking, and sale of used goods.
• Serve as a model for Production Clerk I and provide direction.
• Operate cash register and handle receipts per guidelines.
• Maintain store cleanliness and organize merchandise; rotate stock as needed.
• Assist in training and guiding other staff; perform additional duties as assigned.

Skills

Customer service

Cash handling

Team leadership

Stock management

Communication

Education

High school diploma or GED

Job description

Meadowthorpe Retail Store in Lexington, KY is seeking a full-time Retail Team Leader to oversee the processing, stocking, and sale of used goods while modeling Goodwill’s core values. You will lead a team of Production Clerks, ensure exceptional customer service, operate the cash register, and maintain store standards on a rotating schedule including evenings, weekends, and holidays.

Strong math skills and reliable transportation are required; a high school diploma or GED is preferred, with