Retail Team Leader & Coach: Customer Service & Stock

Goodwill-Industries-of-Kentucky; Shelbyville (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-Industries-of-Kentucky in Shelbyville, KY is seeking a Retail Team Leader responsible for processing, stocking, and selling donated goods. You will model duties for Production Clerks and guide a small team to ensure high-quality store presentation and customer service.

The role requires versatility, reliability, and the ability to work a rotating schedule including evenings and weekends. Training others and maintaining clean, organized stores are key priorities.

Qualifications

• High school diploma or GED is preferred.
• Basic math skills for making change and paperwork.
• Ability to train and coach team members.

Responsibilities

• Displays great customer service by greeting donors and customers; offers assistance.
• Operates cash register.
• Sorts material as required and stocks material in stores.
• Assists in providing direction and modeling of job duties to other Production Clerks.

Skills

Customer service

Cash handling

Stocking & merchandising

Leadership

Training others

Education

High school diploma or GED

Tools

POS system

Job description

Goodwill-Industries-of-Kentucky in Shelbyville, KY is seeking a Retail Team Leader responsible for processing, stocking, and selling donated goods. You will model duties for Production Clerks and guide a small team to ensure high-quality store presentation and customer service.

The role requires versatility, reliability, and the ability to work a rotating schedule including evenings and weekends. Training others and maintaining clean, organized stores are key priorities.