Retail Team Lead – Customer Service & Sales

Goodwill Industries of Southwestern Michigan; Sturgis (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Goodwill Industries of Southwestern Michigan is seeking a full-time Team Leader in Sturgis, Michigan. The ideal candidate will exhibit exceptional customer service skills and lead team members to achieve sales goals. Duties include training staff, maintaining inventory, and ensuring compliance with cash handling procedures. A high school diploma and leadership experience are preferred. Candidates must be able to lift 35 pounds, have a reliable vehicle for occasional off-site business, and pass a background check and drug screen.

Qualifications

• Competence in interpersonal relations, leadership, and problem solving.
• Experience in cash handling.
• Strong reading, writing, speaking, and communication skills.
• Mathematics skills related to retail operations.
• Ability to train and explain processes to others.
• Ability to motivate self and others.
• Previous team leadership experience preferred.
• Must be able to lift 35 pounds repeatedly and work varied hours.
• Must have a reliable vehicle for off-site work.
• Must possess a valid motor vehicle operator license.
• Must pass a pre-employment drug screen and theft-related background check.

Responsibilities

• Demonstrate excellence in customer service.
• Work with team to meet and exceed sales goals.
• Maintain proper stock levels and report variances.
• Know and demonstrate cash handling procedures.
• Train team members in proper procedures.
• Follow all safety guidelines.
• Perform duties assigned by management.

Skills

Interpersonal relations

Leadership

Problem solving

Cash handling

Communication skills

Mathematics skills

Training abilities

Motivation

Education

High school diploma or equivalent

Job description

Goodwill Industries of Southwestern Michigan is seeking a full-time Team Leader in Sturgis, Michigan. The ideal candidate will exhibit exceptional customer service skills and lead team members to achieve sales goals. Duties include training staff, maintaining inventory, and ensuring compliance with cash handling procedures. A high school diploma and leadership experience are preferred. Candidates must be able to lift 35 pounds, have a reliable vehicle for occasional off-site business, and pass a background check and drug screen.