Retail Team Leader: Customer Service & Training

Goodwill-Industries-of-Southwestern-Michiga; Richland Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of Southwestern Michigan in Richland, MI invites applications for a store associate role. You will provide excellent customer service, assist with merchandising, and ensure accurate cash handling while meeting sales goals.

As part of a dedicated team, you will support daily operations, maintain store cleanliness, and contribute to program outcomes through teamwork and reliable attendance.

Qualifications

• Demonstrated competence in interpersonal relations, leadership and problem solving.
• Demonstrated experience in cash handling.
• Strong reading, writing, speaking and communication skills.
• Strong mathematics skills related to retail operations.
• Ability to train and explain processes to others.
• Ability to motivate self and others.
• Previous team leadership experience preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Demonstrate excellence in customer service
• Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices
• Maintain proper in-store stock levels of merchandise and stock rotation, and report any variances
• Know and demonstrate all aspects of cash handling procedures
• Train team members in proper procedures
• Follow all safety guidelines and procedures
• Perform any additional duties as assigned by management

Skills

Customer service

Cash handling

Team leadership

Communication skills

Reliability

Education

High school diploma or equivalent

Job description

Goodwill Industries of Southwestern Michigan in Richland, MI invites applications for a store associate role. You will provide excellent customer service, assist with merchandising, and ensure accurate cash handling while meeting sales goals.

As part of a dedicated team, you will support daily operations, maintain store cleanliness, and contribute to program outcomes through teamwork and reliable attendance.