Team Leader

Goodwill Industries of Southwestern Michigan; South Haven (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Goodwill Industries of Southwestern Michigan is seeking a Team Leader for the South Haven Retail Store. The ideal candidate will demonstrate excellence in customer service and lead team members in achieving sales goals through effective merchandising and business practices.

Candidates should possess strong interpersonal skills, leadership abilities, and a high school diploma or equivalent. The role requires the ability to lift 35 pounds and work flexible hours. A valid driver’s license is necessary for occasional off-site duties.

Qualifications

• Demonstrated competence in interpersonal relations, leadership, and problem-solving.
• Previous team leadership experience preferred.
• Must be able to lift 35 pounds repeatedly.

Responsibilities

• Demonstrate excellence in customer service.
• Work with team members to meet and exceed established sales goals.
• Train team members in proper procedures.

Skills

Customer service excellence

Interpersonal relations

Leadership

Problem-solving

Cash handling

Communication skills

Mathematics

Education

High school diploma or equivalent

Job description

Team Leader – South Haven Retail Store

Goodwill Industries of Southwestern Michigan – Team Leader at South Haven Retail Store

Job Duties

• Demonstrate excellence in customer service.
• Work with team members to meet and exceed established sales goals through service, production, merchandising, and accurate business practices.
• Maintain proper in‑store stock levels of merchandise and stock rotation, and report any variances.
• Know and demonstrate all aspects of cash handling procedures.
• Train team members in proper procedures.
• Follow all safety guidelines and procedures.
• Perform any additional duties as assigned by management.

Qualifications

• Demonstrated competence in interpersonal relations, leadership, and problem‑solving.
• Demonstrated experience in cash handling.
• Strong reading, writing, speaking, and communication skills.
• Strong mathematics skills related to retail operations.
• Ability to train and explain processes to others.
• Ability to motivate self and others.
• Previous team leadership experience preferred.
• High school diploma or equivalent preferred.
• Must be able to lift 35 pounds repeatedly, including reaching, bending, and twisting; extended periods standing.
• Must be able to work a variety of hours in order to close or open the store.
• Must have a reliable vehicle to conduct occasional off‑site agency business.
• Must possess a valid motor vehicle operator license.
• Must pass a pre‑employment drug screen and theft‑related background check.