Team Leader

Goodwill Industries of Southwestern Michigan; Kalamazoo (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional nonprofit organization in Kalamazoo is seeking a Team Leader for its retail operation. This role involves demonstrating excellence in customer service, meeting sales goals, and maintaining appropriate stock levels. Candidates should have strong leadership, cash handling experience, and the ability to train others. A high school diploma or equivalent is preferred. The position requires physical capability and reliable transportation. Flexible hours are necessary for store operations.

Qualifications

• Competent in interpersonal relations and problem solving.
• Experience in cash handling and retail operations.
• Strong reading, writing, and communication skills.

Responsibilities

• Demonstrate excellence in customer service.
• Work with team to meet sales goals.
• Maintain proper stock levels and report variances.
• Train team members in procedures.

Skills

Interpersonal relations

Leadership

Problem solving

Cash handling

Communication skills

Mathematics skills

Training ability

Self-motivation

Education

High school diploma or equivalent

Job description

Goodwill Industries of Southwestern Michigan

420 E Alcott St. Kalamazoo MI 49001

Team Leader Retail West Main

Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six‑county territory.

Job Duties

• Demonstrate excellence in customer service.
• Work with team members to meet and exceed established sales goals through service, production, merchandising and accurate business practices.
• Maintain proper in‑store stock levels of merchandise and stock rotation, and report any variances.
• Know and demonstrate all aspects of cash handling procedures.
• Train team members in proper procedures.
• Follow all safety guidelines and procedures.
• Perform any additional duties as assigned by management.

Qualifications

• Demonstrated competence in interpersonal relations, leadership and problem solving.
• Demonstrated experience in cash handling.
• Strong reading, writing, speaking and communication skills.
• Strong mathematics skills related to retail operations.
• Ability to train and explain processes to others.
• Ability to motivate self and others.
• Previous team leadership experience preferred.
• High school diploma or equivalent preferred.
• Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing.
• Must be able to work a variety of hours in order to close or open the store.
• Must have a reliable vehicle in order to conduct required off‑site agency business on an occasional basis.
• Must possess a valid motor vehicle operator license.
• Must pass a pre‑employment drug screen and theft‑related background check.