Customer Service Team Leader: In-Store Ops & Mentorship

Whole Foods Market; Washington (District of Columbia); Vor Ort; USD 32.000 - 50.000; Vollzeit

Benefits dieser Stelle

Store discount

Paid time off

Health & wellness programs

Zusammenfassung

Whole Foods Market IP. L.P. is seeking a Team Member with supervisory experience to assist the Team Leader in daily operations, including cash management, merchandising, labor and compliance. You will lead and develop Team Members while maintaining high standards of service and safety in a dynamic retail environment.

The role emphasizes customer focus, operational excellence, and adherence to SOPs, with opportunities to mentor staff and support wide store initiatives.

Qualifikationen

• 18+ months retail Team Member experience
• 6+ months of supervisory experience
• Proficient with email, Microsoft Office, and operations‑related applications

Aufgaben

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.

Kenntnisse

Customer service

Team leadership

Retail operations

Financial analysis

Email and Office tools

Jobbeschreibung

Whole Foods Market IP. L.P. is seeking a Team Member with supervisory experience to assist the Team Leader in daily operations, including cash management, merchandising, labor and compliance. You will lead and develop Team Members while maintaining high standards of service and safety in a dynamic retail environment.

The role emphasizes customer focus, operational excellence, and adherence to SOPs, with opportunities to mentor staff and support wide store initiatives.