Customer Service Team Lead — Store Ops & Mentorship

Whole Foods Market IP. L.P.; Bellingham (WA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Washington state is seeking a Team Member with leadership potential to assist the Team Leader in daily operations, including cash handling, buying, merchandising, labor control, and safety compliance. You will mentor Team Members, deliver excellent customer service, and contribute to maintaining store standards.

The role emphasizes teamwork, strong product knowledge, and adherence to health and safety regulations, with opportunities to grow into higher responsibility

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.
• Strong customer service orientation and leadership potential.
• Knowledge of store operations, safety, and regulatory requirements.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves high standards of retail execution.
• Works with Team Leader to meet cost, margin, and labor targets.
• Addresses customer questions and resolves concerns promptly.
• Evaluates Team Member performance and provides feedback.
• Acts as point person in absence of Team Leader.
• Communicates the store vision and goals effectively.

Skills

Customer service

Leadership

Communication

Team building

Coaching

Product knowledge

Regulatory & safety

Inventory management

Decision making

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market in Washington state is seeking a Team Member with leadership potential to assist the Team Leader in daily operations, including cash handling, buying, merchandising, labor control, and safety compliance. You will mentor Team Members, deliver excellent customer service, and contribute to maintaining store standards.

The role emphasizes teamwork, strong product knowledge, and adherence to health and safety regulations, with opportunities to grow into higher responsibility