Retail Team Lead: Customer Service & Loss Prevention

Paycom; Kissimmee (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Goodwill is seeking a part-time Keyholder to support store leadership in delivering exceptional customer service and efficient operations. You will assist with POS transactions, donations processing, and daily deposits while helping maintain inventory and safety standards.

The role requires light supervisory duties, flexible availability including evenings/weekends, and basic computer skills for reporting and communications. Join a mission-driven team focused on community impact.

Qualifications

• High school diploma or GED preferred.
• Minimum two years in retail and one year supervisory experience.
• Basic computer skills required (Word/Excel/Outlook).

Responsibilities

• Ensure 100% world-class customer service.
• Open/close procedures; assign POS drawers and duties.
• Process donations and maintain inventory flow.
• Enforce loss prevention and safety policies.
• Maintain a neat, organized, and safe store environment.
• Assist with accurate cash handling and daily deposits.

Skills

Customer service

Cash handling

Leadership

Time management

Communication

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Goodwill is seeking a part-time Keyholder to support store leadership in delivering exceptional customer service and efficient operations. You will assist with POS transactions, donations processing, and daily deposits while helping maintain inventory and safety standards.

The role requires light supervisory duties, flexible availability including evenings/weekends, and basic computer skills for reporting and communications. Join a mission-driven team focused on community impact.