Retail Key Holder: Lead & Elevate Service

Goodwill NYNJ; Vails Gate (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous Time off policy

Health benefits

Retirement matching

Transit benefits

Job summary

Goodwill NYNJ is seeking a Key Holder to support Store Management in daily operations and elevate the customer experience. You will train and coach associates, execute Brand standards, and manage operations in the Store Manager's absence. This role requires leadership, strong communication, and a commitment to CARE service.

Flexibility to work evenings, weekends, and holidays is needed. Join a team focused on community impact and inclusive values, offering competitive benefits and growth

Qualifications

• Minimum 1+ year experience in retail store supervisory.
• High School Diploma, equivalent, or combination of education and relevant experience required.
• Proven ability to drive and exceed individual and store results.
• Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues.

Responsibilities

• Lead a high performing customer first orientated team. Coach and provide feedback to the team to ensure customers and donors receive the CARE experience.
• Lead by example by delivering excellent service to customers.
• Drive partnership on the selling floor between sales specialists and store associates.
• Develop and retain talent through coaching and training support for the Store Manager.
• Resolve customer complaints quickly and with respect, escalating to the Store Manager when needed.
• In absence of the Store Manager, execute all operations.
• Communicate business needs to elevate performance and brand alignment.
• Educate customers on Goodwill Rewards program and Mission to build brand loyalty.

Skills

Retail supervisory

Customer service

Leadership

Communication

Education

High School Diploma

Job description

Goodwill NYNJ is seeking a Key Holder to support Store Management in daily operations and elevate the customer experience. You will train and coach associates, execute Brand standards, and manage operations in the Store Manager's absence. This role requires leadership, strong communication, and a commitment to CARE service.

Flexibility to work evenings, weekends, and holidays is needed. Join a team focused on community impact and inclusive values, offering competitive benefits and growth