Retail Keyholder — Customer Experience & Ops

Goodwill Industries Of Dallas; Dallas (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Goodwill Dallas is seeking a Keyholder to support store leadership in delivering exceptional customer service and efficient store operations. The role emphasizes POS cash handling, donation processing, and security to protect assets and maximize profitability.

The ideal candidate has a high school diploma or equivalent, prior retail experience (supervisory preferred), and basic computer skills. Applicants should be ready to work in a dynamic retail environment with a focus on accuracy and

Qualifications

• High School education or equivalent is required.
• Two years retail and one year supervisory experience preferred.
• G.E.D or high school diploma preferred.
• Basic computer skills and ability to read, write, speak and understand English.

Responsibilities

• Provide 100% world-class customer service.
• Operate POS and manage cash handling accurately.
• Process incoming donations and merchandise flow.
• Maintain security and loss prevention policies.
• Keep store clean, organized and safe.
• Assist in inventory control and rotation of merchandise.

Skills

Customer service

Basic computer skills

English proficiency

Education

High School diploma or equivalent

Tools

MS Word

Excel

Outlook

POS system

Job description

Goodwill Dallas is seeking a Keyholder to support store leadership in delivering exceptional customer service and efficient store operations. The role emphasizes POS cash handling, donation processing, and security to protect assets and maximize profitability.

The ideal candidate has a high school diploma or equivalent, prior retail experience (supervisory preferred), and basic computer skills. Applicants should be ready to work in a dynamic retail environment with a focus on accuracy and