Retail Team Lead: Customer Service & Cash Security

GOODWILL INDUSTRIES OF CENTRAL FLORIDA; Orange City (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

GOODWILL INDUSTRIES OF CENTRAL FLORIDA seeks a Keyholder to ensure exceptional customer service, manage POS transactions, and safeguard store assets. This non-exempt leadership role focuses on efficient operations, donation processing, and inventory control while supporting the Team Leader’s objectives.

The ideal candidate has at least two years in retail with supervisory experience, basic computer skills, and a flexible schedule including evenings and weekends.

Qualifications

• High School education or equivalent is required.
• A minimum of two (2) years retail and one (1) year supervisory experience.
• Beginner knowledge of MS Word, Excel, and Outlook.

Responsibilities

• Ensure 100% world-class customer service and POS sales.
• Open/close shifts; manage cash drawers and deposits.
• Process incoming donations and maintain inventory rotation.
• Keep facility neat, organized, and safe; support loss prevention policies.
• Attend trainings and participate in duties assigned by the Team Leader.
• Support in achieving store goals through accuracy in reports and data entry.

Skills

Retail leadership

Customer service

Cash handling

Team supervision

Loss prevention

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

GOODWILL INDUSTRIES OF CENTRAL FLORIDA seeks a Keyholder to ensure exceptional customer service, manage POS transactions, and safeguard store assets. This non-exempt leadership role focuses on efficient operations, donation processing, and inventory control while supporting the Team Leader’s objectives.

The ideal candidate has at least two years in retail with supervisory experience, basic computer skills, and a flexible schedule including evenings and weekends.