Store Keyholder — Customer Experience & Security

GOODWILL INDUSTRIES OF CENTRAL FLORIDA; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Goodwill Industries of Central Florida in Orlando, FL seeks a Keyholder to support each shift with world-class customer service, POS transactions, and merchandise processing in our stores. Under the supervision of the Team Leader, you will open/close, assign duties, and help manage donations.

This role involves security, inventory rotation, and daily reporting to maximize profitability while developing leadership skills and opportunities for training and advancement within the organization.

Qualifications

• High School education or equivalent is required.
• Two years of retail experience and one year of supervisory experience are preferred.
• Basic computer skills are required.
• Experience working with people who have disabilities and/or prior Goodwill experience is a plus.

Responsibilities

• Ensure 100% world-class customer service.
• Open and close shifts, assign POS drawers and duties.
• Process incoming donations and manage flow.
• Maintain loss prevention and risk management practices.
• Keep the facility neat, clean, organized, and safe.
• Assist in inventory control and rotation of apparel and hard goods.
• Maintain merchandise knowledge and monitor pricing.
• Complete donor counts, stock counts, and daily cash reports.
• Follow guiding principles and company values.
• Participate in activities outside of Goodwill when asked.
• Attend in-service and training sessions as assigned.
• Perform other duties as assigned by the Team Leader.

Skills

Basic computer skills

Customer service orientation

Education

High School diploma or equivalent

2 years retail experience

1 year supervisory experience

G.E.D. preferred

Tools

MS Word

Excel

Outlook

Job description

Goodwill Industries of Central Florida in Orlando, FL seeks a Keyholder to support each shift with world-class customer service, POS transactions, and merchandise processing in our stores. Under the supervision of the Team Leader, you will open/close, assign duties, and help manage donations.

This role involves security, inventory rotation, and daily reporting to maximize profitability while developing leadership skills and opportunities for training and advancement within the organization.