Retail Team Lead – Customer Experience & Store Ops

vfc; Farmington (CT); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Incentive potential

Job summary

Vans seeks a part-time Supervisor to support the store leadership team in delivering an exceptional customer experience. You will coach associates, ensure merchandising and store standards, and help maximize profitability while upholding safety and inclusivity.

This role suits someone who thrives in a fast-paced retail setting and values team collaboration. The position emphasizes hands-on leadership, training new staff, and maintaining brand standards with a customer-centric approach.

Qualifications

• 1+ years of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Strong communication and coaching skills.
• Ability to stand for long periods and lift light to moderate weight.

Responsibilities

• Deliver high level personalized customer engagement.
• Support sales goals by tracking KPIs and coaching staff.
• Model selling behaviors and foster a consumer-centric mindset.
• Supervise daily store operations including openings/closings.
• Support stockroom operations and product flow.
• Assist training and onboarding of new team members.
• Uphold visual merchandising standards.
• Maintain safety policies and store procedures.

Skills

Retail leadership

Customer engagement

Coaching

Communication

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

Vans seeks a part-time Supervisor to support the store leadership team in delivering an exceptional customer experience. You will coach associates, ensure merchandising and store standards, and help maximize profitability while upholding safety and inclusivity.

This role suits someone who thrives in a fast-paced retail setting and values team collaboration. The position emphasizes hands-on leadership, training new staff, and maintaining brand standards with a customer-centric approach.