Retail Supervisor: Lead & Elevate Customer Experience

Vans; North Carolina; On-site; USD 24,000 - 33,000; Part time

Benefits offered by this job

Incentive potential

VF benefits overview

Job summary

Vans is seeking a part-time Supervisor to support the store leadership team and deliver an exceptional customer experience. You will coach associates, oversee daily operations, merchandising, and stock flow, and help maximize store profitability while upholding brand standards.

Ideal candidates have 1+ years in retail leadership, strong communication, and the ability to thrive in a fast-paced environment. This role emphasizes inclusivity, teamwork, and excellence in service.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.
• Strong verbal and written communication with the ability to influence across all levels.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Customer engagement

Sales leadership

Coaching

Communication

Merchandising

Team collaboration

Education

High School Diploma

Tools

Retail software tools

Job description

Vans is seeking a part-time Supervisor to support the store leadership team and deliver an exceptional customer experience. You will coach associates, oversee daily operations, merchandising, and stock flow, and help maximize store profitability while upholding brand standards.

Ideal candidates have 1+ years in retail leadership, strong communication, and the ability to thrive in a fast-paced environment. This role emphasizes inclusivity, teamwork, and excellence in service.