Store Leader & Customer Experience Coach

Vans; Franklin (TN); On-site; USD 24,000 - 33,000; Part time

Benefits offered by this job

Incentive potential

Part-time internship

Job summary

Vans is seeking a part-time Supervisor to support the store's leadership team, drive exceptional customer experiences, and maintain brand-aligned merchandising and operations. You will coach associates, ensure floor readiness, and help maximize profitability in a fast-paced environment.

You will partner with the Store Manager and Assistant Manager to foster an inclusive culture, uphold safety standards, and deliver consistent service while meeting sales goals.

Qualifications

• Foundational skills include driving results through store teams and achieving sales and profit goals.
• Coaching and building high-performing, diverse teams.
• Strong verbal and written communication across all levels.
• Flexible, solution-oriented in a fast-paced retail environment.
• Capable of independent work and adapting to priorities.
• Comfortable with word processing, spreadsheets, and retail software.
• Able to stand/walk for long periods and perform physical tasks.

Responsibilities

• Deliver high level personalized customer engagement through genuine interactions.
• Support store team in achieving/exceeding sales goals by tracking progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset with customers.
• Coach and develop associates to meet productivity and engagement targets.
• Oversee daily store operations: opening/closing, floor coverage, task delegation.
• Assist stockroom: organize inventory, process shipments, ensure product flow to floor.
• Support training and onboarding of new team members with ongoing feedback.
• Maintain visual merchandising standards and merchandise replenishment per brand directives.
• Support inventory integrity through shipping, receiving, and loss prevention.
• Promote community engagement and represent the brand at local events.
• Uphold company policies, safety standards, and operational procedures.
• Foster an inclusive store culture encouraging creativity and collaboration.

Skills

Results-driven

Coaching & mentoring

Verbal & written communication

Solution-oriented

Independent work

Microsoft Word/Spreadsheets

Physical task capability

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Retail software tools

Job description

Vans is seeking a part-time Supervisor to support the store's leadership team, drive exceptional customer experiences, and maintain brand-aligned merchandising and operations. You will coach associates, ensure floor readiness, and help maximize profitability in a fast-paced environment.

You will partner with the Store Manager and Assistant Manager to foster an inclusive culture, uphold safety standards, and deliver consistent service while meeting sales goals.