Retail Team Lead: Customer Experience & Store Ops

Columbia Sportswear Company; Daytona Beach (FL); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

401k with company match

Medical, dental, vision

EAP 24/7

Wellness benefits & employee discounts

Generous time off

Job summary

Columbia Sportswear Company is seeking a Retail Supervisor to lead associate-level staff within an assigned store area. You will guide daily operations, ensure excellent customer service, and uphold store procedures to support the customer experience.

Strong communication and coaching skills, plus experience with POS systems and in-store technology, are essential. This role offers opportunities to contribute to store profitability and culture while complying with company standards.

Qualifications

• 2-5 years of experience in a retail leadership or related role.
• Experience operating POS and in-store systems.
• Strong communication and customer service skills.
• Ability to lift items and work in a dynamic retail environment.

Responsibilities

• Oversees day-to-day work of associate-level staff and provides direction.
• Supervises an assigned department and supports store profitability.
• Leads training, coaching, and adherence to store procedures.
• Maintains store culture and aligns with policies and standards.

Skills

Leadership

Communication

Coaching

Training

Tools

POS system

In-store systems

Telephone

Job description

Columbia Sportswear Company is seeking a Retail Supervisor to lead associate-level staff within an assigned store area. You will guide daily operations, ensure excellent customer service, and uphold store procedures to support the customer experience.

Strong communication and coaching skills, plus experience with POS systems and in-store technology, are essential. This role offers opportunities to contribute to store profitability and culture while complying with company standards.